This page explains how to request deletion of personal data processed through PandaChats — for customers who message a store on LINE, Telegram, Facebook Messenger or Instagram, and for store users.
Tell us the store or business you messaged, the platform you used (LINE, Telegram, Facebook Messenger or Instagram), your display name on that platform, and the approximate dates of your messages.
Do not send passwords, one-time codes or card details.
We will reply to verify your identity before acting.
2. Identity verification
To avoid deleting someone else’s data, we act only once we can confirm that you control the account concerned — for example by asking you to send a message we specify from that same account to the store, or other reasonable proof.
3. What may be deleted
Once verified, a request may cover the following data associated with you:
customer profile data
platform-assigned identifiers
messages
stored media such as images, video and files
4. Exceptions
Data that must be kept for security, fraud prevention, dispute resolution or legal reasons may instead be restricted or de-identified.
Deleted data may remain temporarily in backups until those backups expire in the normal course.
Messages inside the LINE, Telegram, Facebook Messenger or Instagram apps are controlled by those platforms, and a store may hold its own copies outside PandaChats.
5. Response time
We acknowledge a valid request within 7 days where reasonably possible and aim to complete it within 30 days, subject to identity verification, technical feasibility and legal exceptions. We will tell you the outcome.
6. For Facebook Page owners who connected PandaChats
A store owner can disconnect a Page in PandaChats under Settings → Channels → Disconnect Page, which stops new messages from that Page, and can remove the app in their Facebook account settings. To have stored data deleted, send a request as described above.
How data is processed is described in our Privacy Policy.